Back to L&D portfolio

Ten years turning learning intomeasurable business performance.

From the support floor to AI systems architecture. Every role here moved a number the business cared about.

0+ yrs
across L&D and AI
0K+
learners trained
$0K+
in training cost removed
0+
AI agents in production

From the floor to the architecture.

Each move widened the mandate: train the people, design the programs, scale them across a global org, then build the AI that runs them.

2015
Learned to teach under pressure
247.ai

Training every new hire on a live support floor

2019
Made L&D a measurable discipline
Accenture

Multi-format program design across client teams

2022
Scaled learning across a global org
Moody's Ratings

Standardized production for worldwide teams

2025
Started building the systems
Independent

AI that automates discovery through delivery

AI
Independent Consultant
Systems and governance
AI Systems Architect
Mar 2025 - Present
Bangalore, India
Current

I build the AI infrastructure that strips weeks out of learning and operations. The agent fleets and pipelines I run now carry the heavy lifting of L&D, from discovery to delivery, with expert review wired in so speed never costs quality.

0+
autonomous agents in production
0
agent instances sharing tools via MCP
0%
truth-verification fleet coverage
Architected and deployed 200+ autonomous AI agents across multi-agent orchestration platforms.
Shipped three production systems end to end: an autonomous trading engine, a multi-agent governance platform, and an AI-native LMS.
Built Model Context Protocol integrations so 147 agent instances share tools and context without stepping on each other.
Drove truth-verification coverage to 96% across the fleet, ending fabricated outputs at the source.
LangGraphPythonTimescaleDBClaudeChatGPTFastAPIMCPRAG
M
Moody's Ratings
Scale and standardization
Instructional Designer
Sep 2022 - Mar 2025
Bangalore, India
2.5 years

I turned video learning at a global ratings agency from slow, one-off builds into a production line. Templates and automation let quality scale across worldwide teams while the effort behind each module dropped sharply.

0%
less content production time
0%+
module completion rate
Production time60% faster

Automation and standardized templates cut build time on every module.

Completion rate90%+

Interactive design held attention through dense financial material.

Led video-based learning for a global ratings agency, building the templates and workflows the function now runs on.
Stood up production pipelines that changed how financial knowledge moves across global teams.
Cut content production time by 60% through automation and standardization.
Designed interactive modules for dense financial topics that held 90%+ completion.
Articulate StorylineVideo ProductionSCORMLMS AdministrationADDIE
A
Accenture
Impact and automation
Instructor Analyst to Senior Analyst
Jan 2019 - Sep 2022
Bangalore, India
3.75 years

Across multiple client teams I matched each program to the outcome it had to move, then automated the audit work that used to swallow weeks. The result was faster upskilling, retained knowledge, and six figures in measured savings, all of it provable.

$0K+
training cost removed
0+
people on the New Joiner program
0+
lines of VBA automating audits
F&A learning time70% lower

A video-first redesign cut time to competency while retention held.

Knowledge retention54% held

Retention stayed steady even as learning time fell sharply.

Owned learning needs for 50+ employees, running TNA and closing skill gaps with targeted content.
Built across every modality (ILT, video, e-learning, gamified), grounded in instructional design and adult-learning theory.
Redesigned F&A training as video-first: 70% less learning time at 54% retention, roughly $80,000 saved.
Built a hybrid upskilling model for an HRO client that held retention and saved roughly $60,000.
Designed the New Joiner Training program (4 modules, 20+ topics, 50+ assessments), now used by 16 teams and 300+ people.
Wrote a 1,400-line VBA suite that automated TNA audits, pivots, charts, and feedback emails across pan-India teams.
Excel VBAVideo ProductionInstructional DesignE-LearningTNA
24
247.ai
Where it started
Senior Executive
May 2015 - Dec 2017
Bangalore, India
2.5 years

The L&D instinct started on a live support floor. Alongside running operations for a US retail giant, I trained every new hire and owned quality and refresher coaching until they could run solo. The results got noticed fast.

0x
top performer, months running
0 mo
to the leadership track
Ran back-end support for a US retail and eCommerce giant, resolving seller and buyer issues end to end.
Trained every new hire on process and owned QA and refresher coaching until they operated independently.
Named top performer three months running and flagged for leadership inside 24 months.
Customer SupportQATrainingProblem Solving

Where learning science meets systems engineering.

Instructional design & learning architecture

ADDIE & Agile for L&DAI-native learning designVideo-based learningSCORM / xAPILearning analyticsCompetency frameworksMicrolearning

AI & agentic systems

Multi-agent orchestrationLLM integrationRAG & vector databasesModel Context ProtocolAutonomous decision systems

Full-stack development

React & Next.jsPython & FastAPITypeScriptPostgreSQL & TimescaleDBReal-time systems

Enterprise automation

Browser automationWorkflow orchestrationCI/CD pipelinesDockerSystem integration

Languages

  • EnglishNative, professional
  • MalayalamNative
  • HindiFluent, professional
  • TamilConversational
  • KannadaConversational

Education

Bachelor of Commerce (B.Com)
Sindhi College of Commerce
Bangalore, India · 2012 - 2015
  • Built the foundation in business administration and analytical thinking.
  • Taught myself to code through college and shipped my first web applications.

Let's build your capability engine.

Open to L&D leadership roles, AI-in-learning strategy, and advisory. If you are scaling a learning function or clearing its bottlenecks, let's talk.

Get in touch
not.jitin@gmail.com LinkedIn